To create a digital workplace strategy that improves the employee experience and supports overarching business goals. Every organization wants it. The first order of business is to identify the key stakeholders and assemble the right team for the initiative.
It’s tough to put the right team together when it’s not always clear who owns the employee experience in the first place. Is it HR, since they deal with the human capital aspect of business? IT, since technology will be involved? And what about internal communications?
All of the above; HR, IT and communications jointly own the responsibility for making sure employees have the information they need.
By understanding the goals, fears, and success metrics of the main stakeholder groups (IT, HR and Comms) and aligning those with a technology solution that’s beneficial for everyone. Here’s what I mean: IT is interested in reducing costs related to help desk tickets. HR is driven to increase the self-service options available to employees who have questions, and the Communications team is facing increasing challenges getting their messages noticed due to persistent information overload (Of course other lines of business like finance, procurement and facilities also have a stake in this game but for the purposes of this argument, let’s stick with the main three).
Historically there hasn’t really been a single solution that could address all those challenges, so each group has had to forage for themselves and find dedicated technology to help them reach their goals.
Digital assistants (also known as enterprise virtual assistants and chatbots) are transforming that siloed approach.