Apr 2021

Global Conference for Intranet Executives, Managers and Contributors

Digital Workplace & Intranet Global Forum

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Digital Workplace & Intranet Global

North America’s leading conference dedicated to intranets and the digital workplace with a specialized focus on the design, governance and management of enterprise intranets and social intranets. See leading intranet case studies and presentations on intranet design, planning, governance and more from Bayer, Comcast, Coca-Cola, Cox Communications, ConocoPhillips, Duke Energy, IBM, Liberty Mutual, Microsoft and more.

08:45 - 09:00 AM

Welcome and Overview

Toby Ward, Conference Chair; Prescient Digital Media

09:00 - 10:00 AM

How to keep an award-winning intranet fresh post-launch

Jamie Stokes, Digital Communications, Cox Communications

Cox Communications (also known as Cox Cable) is an American communications company that provides digital cable television, telecommunications and Home Automation services in the United States. It is the third-largest cable television provider in the United States, serving more than 6.2 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers, and almost 3.2 million digital telephone subscribers, making it the seventh-largest telephone carrier in the country.

In this presentation, Jamie Stokes will share the unique features of Cox's intranet and share her innovative approaches for how to sustain a large enterprise intranet with employees spread across the country:

  • How do you use analytics to keep content engaging?
  • How do keep search clean and relevant?
  • How do you continue to building new engagement features?

Jamie manages all digital channels for internal communications across the company including enterprise portal, video production, live streaming and mass communications messaging. She was recently helped spearhead the redesign of Cox’s enterprise-wide social intranet including a fully integrated HR system tying together SharePoint Online, PeopleSoft and Oracle into one seamless user experience.

10:00 - 10:45 AM

The Social Intranet Journey: Building an Award-winning Intranet from the Ground Up

Chris Harrer, Comcast; Kirsten Culbertson, Comcast

Comcast Logo

10:45 - 11:15 AM

Networking Break

Meet and network with like-minded managers and executives over coffee and treats; learn what others are doing and planning for their digital workplace.

11:15 - 11:45 AM

The New Loop: The Heart of Our Digital Workplace

Laurel Dzneladze, Senior Customer Success Manager, Microsoft

At Microsoft, since Satya Nadella became CEO four years ago, culture has been a top priority. This presentation will showcase how Microsoft technology has enabled and accelerated our culture from a ‘know-it-all’ to a ‘learn-it-all’ and key actions you can take to enable culture transformation through technology at your organization. See how Microsoft uses their own solutions for their enterprise intranet, MSW, the hub of the digital workplace for 150,000 employees, and how it integrates social collaboration tools such as Yammer, Teams, Delve and others.

Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. It’s flagship product, Office 365, is dominating the content and intranet services solution category.

11:45 - 12:30 PM

Taking Internal External and Creating Employee Ambassadors

Amy Miller, Communications Manager, Bayer

Bayer Logo

12:30 - 1:00 PM

Networking Lunch: Traits of a Successful Digital Workplace

Rob Ryan, Director of Solutions Consulting at LumApps

Lumapps Logo

How do you create a successful digital workplace that drives employee engagement, enhances performance, and leads to significant business value? Regardless of the technologies you use, there are several specific qualities of exceptional digital workplaces that stand out as contributing factors to propel success and achieve results.

In this session, Rob Ryan, Director of Solutions Consulting at LumApps, will explain the 7 Traits of a Successful Digital Workplace. Including real-life examples and case studies, you will learn pitfalls to avoid and actionable strategies you can take home to your organization.

LumApps opens your enterprise communications to build lasting business relationships based on transparency, dialog and trust. LumApps works with organizations of all sizes and sectors to ensure business success through innovative digital cloud-based solutions. LumApps solutions support companies in their digital transformation and help build value through healthy work relationships. LumApps is a Google partner of the year award winner.

1:00 - 1:45 PM

The Digital Workplace Expert Panel – Free Consulting for the Audience

Top intranet experts join Toby Ward and Spencer Mains (Head of IT, ESA) to field your questions and challenges: the experts offer solutions, advice, and free consulting.

1:45 - 2:30 PM

Avera Health: A Healthcare Intranet Case Study

Jen McKeown, Director, Marketing Communications, Avera Health

2:30 – 3:15 PM

The Philips Intranet: A Global, Multinational’s Journey to the Digital Workplace

Dennis Agusi, Communications Channel Lead, Global Communications, Philips

3:15 - 3:30 PM

Networking Break

Meet and network with like-minded managers and executives over coffee and cookies; learn what others are doing and planning for their digital workplace.

3:30 - 4:00 PM

Digital Workplace Case Study


4:00 - 4:30 PM

Managing an Enterprise Intranet in Transition

Amy Hernandez, Product Owner, The Digital Workplace, Coca-Cola

Coca-Cola Logo

How do you keep an intranet alive and your team and clients engaged while thinking ahead to the next evolution of your intranet?

Coca-Cola is one of the best-known companies in the world, with more than 500 brands and 4,300 products worldwide and a history encompassing 133 years of refreshing consumers. Its intranet reaches 25,000 core internal associates in more than 100 countries, plus an increasing number of bottlers.

In this 30-minute presentation plus Q&A, you’ll get a live walk-through of Coca-Cola’s intranet and associated tools in the intranet space. You’ll hear stories from the heart of how the Coca-Cola’s digital workplace team juggles the need to keep the intranet fresh while also planning its next iteration. You will learn about recent enhancements to search, the team’s efforts to expand the site into additional audiences, and collaborations with content owners to keep page designs fresh and interesting. You’ll also take a peek into its content landscape and various taxonomies and hear about its efforts to lay the groundwork for a knowledge-focused ecosystem that extends beyond a basic intranet.

Since Coca-Cola is truly in the “thick of things,” your feedback will be welcome in making this session interactive.

08:45 - 09:00 AM

Key Learnings From Day One

Toby Ward, Prescient Digital Media

09:00 - 09:45 AM

Content, Communications & Migration: Content, People & Process for a New Enterprise Intranet

Jessica Brubaker, Director, Business Driver Communications, McDonald’s USA

A new intranet doesn't happen overnight, and a great intranet takes years. With 25 years of content to review, update, delete or migrate, the move to a new enterprise intranet at McDonald's took many months of planning, hard work, training, and hand-holding.

Learn how the World's most famous restaurant chain tackled the content and migration challenge for a new enterprise intranet, and how McDonald's continues to manage the process, while shooting for the future.

In this 45-minute session, you will learn:

  • Intranet content planning, team-building and change management
  • Constructing and managing a dispersed, decentralized content management team
  • Content auditing, cleaning and migration planning, tips and tricks

McDonald's is the world's largest restaurant chain by revenue and employees, serving over 69 million customers at 38,000 outlets with more than 200,000 employees.

09:45 - 10:30 AM

Launching A New Intranet During Covid: Crisis Communications & Lessons Learned

Ray Scippa, Director, Communications, ConocoPhillips

An in-depth case study look at how one of the top intranets on the planet, ConocoPhillips, and a winner of the Nielsen Norman Group ten best intranets of the year, uses and integrates storytelling with a mix of podcasting, multimedia, print and intranet into their internal communications mix.

At ConocoPhillips, a 2015 winner of the best intranet contest by the Nielsen Norman Group, the intranet or portal home page is the gateway to the umbrella digital workplace. The Fortune 500 giant undertook an intelligent redesign a year before, using SharePoint 2013, to ensure its place as a global energy company with more than 25,000 employee users. For years, ConocoPhillips has been using podcasting and multimedia, specifically for employees on the intranet, to increase employee engagement and enhance organizational communications.

Approximately 13,000 ConocoPhillips employees worldwide listen to regular employee podcasts, with the average podcast receiving 2,000 to 3,000 listen (almost double what an average written news story garners).

Learn how ConocoPhillips orchestrates and integrates storytelling with employee podcasts and other multimedia, including print and employee videos, across digital workplace.

10:30 - 10:45 AM

Networking Break

10:45 - 11:30 AM

Enhancing the Employee Experience through an Intranet Redesign

Martha Brown & Karissa Martindale, Digital Experience Team, Duke Energy

Duke Energy Logo

Enhancing the Employee Experience through an Intranet Redesign

At Duke Energy, there’s something special about 150 years of history, about the people who have shaped the company, about their legacy and vision. We live in an incredible time – in a transition to a digital age, in a global pandemic, with unprecedented challenges around climate and energy. There’s a sense of wanting those who have gone before us to be proud, and their innovations inspire us to bring our very best.

The Duke Energy intranet is constantly changing, and in 2021, it’s moving to the newest “modern” version of SharePoint online. The Duke Energy workforce is more dispersed than ever, with greater mobility, more connectedness and better tools. The intranet aspires to be Duke Energy’s “digital headquarters,” the place that brings employees together to share their vision for the future.

In this session, Karissa and Martha will share about their in-flight redesign, their focus on improving findability, and their team’s ideas on how to help employees quickly find the tools and resources they need. They’ll demonstrate how the intranet features employees on the homepage, acknowledging service milestones, individual achievements and customer success moments. Moving to “modern” will support a distributed content management model by making page editing easier to do on the fly, helping keep information timely and relevant for employees. Karissa and Martha will talk about how the team supports content owners and partners with them to understand their needs and their goals. Finally, as the lines between work and family life are ever more blurred, they’ll share about work underway to present company benefits in “life journeys” for employees, in words that resonate and connect to shared life experiences and the seasons of change and growth in our lives and careers.

11:30 - 12:15 PM

Employee Experience and Digital Assistants in the Workplace

Brett Caldon and Troy Compano, Liberty Mutual

Liberty Mutual Logo

12:15 - 1:15 PM

Lunch Break

1:15 - 4:30 PM

Workshop: Planning and Governing an Enterprise Intranet

Conference Chair, Toby Ward, President, Prescient Digital Media

Prescient Digital Media Logo
Half-Day Workshop: Intranet Planning & Governance with Conference Chair Toby Ward.

Toby will use and apply his 20+ years of working on intranets, with loads of case study examples, to demonstrate how to effectively plan and govern an enterprise intranet (redesigned intranet).

Learn how to develop a strategy and strategic plan, and phased road map over time. The workshop will also examine different management and governance models and how to develop and maintain roles and responsibilities for all managers and contributors.

The workshop will also cover:

  • Who should own the intranet
  • Governing content creation and deletion
  • Managing by committee
  • Policy creation
  • Creating and maintaining a decentralized content publishers model

4:30 PM



Full Conference

Full Conference


+ eventbrite fee $31.46


Full Conference
Day 1 or 2

Day 1 or 2


+ eventbrite fee $19.28


Day 1 or 2



+ eventbrite fee $13.20



Meet our 2021 Speakers


Thank You to Our Sponsors


Conference Gallery


From the Blog


10 Things Every

A successful, vital, and essential intranet engages and connects every

7 Traits of

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To create a digital workplace strategy that improves the employee