A successful, vital, and essential intranet engages and connects every
Global Conference for Intranet Executives, Managers and Contributors
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North America’s leading conference dedicated to intranets and the digital workplace with a specialized focus on the design, governance and management of enterprise intranets and social intranets. See leading intranet case studies and presentations on intranet design, planning, governance and more from Bayer, Comcast, Coca-Cola, Cox Communications, ConocoPhillips, Duke Energy, IBM, Liberty Mutual, Microsoft and more.
Toby Ward, Conference Chair; Prescient Digital Media
Jamie Stokes, Digital Communications, Cox Communications
Cox Communications (also known as Cox Cable) is an American communications company that provides digital cable television, telecommunications and Home Automation services in the United States. It is the third-largest cable television provider in the United States, serving more than 6.2 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers, and almost 3.2 million digital telephone subscribers, making it the seventh-largest telephone carrier in the country.
In this presentation, Jamie Stokes will share the unique features of Cox's intranet and share her innovative approaches for how to sustain a large enterprise intranet with employees spread across the country:
Jamie manages all digital channels for internal communications across the company including enterprise portal, video production, live streaming and mass communications messaging. She was recently helped spearhead the redesign of Cox’s enterprise-wide social intranet including a fully integrated HR system tying together SharePoint Online, PeopleSoft and Oracle into one seamless user experience.
Chris Harrer, Comcast; Kirsten Culbertson, Comcast
Meet and network with like-minded managers and executives over coffee and treats; learn what others are doing and planning for their digital workplace.
Laurel Dzneladze, Senior Customer Success Manager, Microsoft
At Microsoft, since Satya Nadella became CEO four years ago, culture has been a top priority. This presentation will showcase how Microsoft technology has enabled and accelerated our culture from a ‘know-it-all’ to a ‘learn-it-all’ and key actions you can take to enable culture transformation through technology at your organization. See how Microsoft uses their own solutions for their enterprise intranet, MSW, the hub of the digital workplace for 150,000 employees, and how it integrates social collaboration tools such as Yammer, Teams, Delve and others.
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. It’s flagship product, Office 365, is dominating the content and intranet services solution category.
Amy Miller, Communications Manager, Bayer
Rob Ryan, Director of Solutions Consulting at LumApps
How do you create a successful digital workplace that drives employee engagement, enhances performance, and leads to significant business value? Regardless of the technologies you use, there are several specific qualities of exceptional digital workplaces that stand out as contributing factors to propel success and achieve results.
In this session, Rob Ryan, Director of Solutions Consulting at LumApps, will explain the 7 Traits of a Successful Digital Workplace. Including real-life examples and case studies, you will learn pitfalls to avoid and actionable strategies you can take home to your organization.
LumApps opens your enterprise communications to build lasting business relationships based on transparency, dialog and trust. LumApps works with organizations of all sizes and sectors to ensure business success through innovative digital cloud-based solutions. LumApps solutions support companies in their digital transformation and help build value through healthy work relationships. LumApps is a Google partner of the year award winner.
Top intranet experts join Toby Ward and Spencer Mains (Head of IT, ESA) to field your questions and challenges: the experts offer solutions, advice, and free consulting.
Jen McKeown, Director, Marketing Communications, Avera Health
Dennis Agusi, Communications Channel Lead, Global Communications, Philips
Meet and network with like-minded managers and executives over coffee and cookies; learn what others are doing and planning for their digital workplace.
TBD
Amy Hernandez, Product Owner, The Digital Workplace, Coca-Cola
How do you keep an intranet alive and your team and clients engaged while thinking ahead to the next evolution of your intranet?
Coca-Cola is one of the best-known companies in the world, with more than 500 brands and 4,300 products worldwide and a history encompassing 133 years of refreshing consumers. Its intranet reaches 25,000 core internal associates in more than 100 countries, plus an increasing number of bottlers.
In this 30-minute presentation plus Q&A, you’ll get a live walk-through of Coca-Cola’s intranet and associated tools in the intranet space. You’ll hear stories from the heart of how the Coca-Cola’s digital workplace team juggles the need to keep the intranet fresh while also planning its next iteration. You will learn about recent enhancements to search, the team’s efforts to expand the site into additional audiences, and collaborations with content owners to keep page designs fresh and interesting. You’ll also take a peek into its content landscape and various taxonomies and hear about its efforts to lay the groundwork for a knowledge-focused ecosystem that extends beyond a basic intranet.
Since Coca-Cola is truly in the “thick of things,” your feedback will be welcome in making this session interactive.
Toby Ward, Prescient Digital Media
Jessica Brubaker, Director, Business Driver Communications, McDonald’s USA
A new intranet doesn't happen overnight, and a great intranet takes years. With 25 years of content to review, update, delete or migrate, the move to a new enterprise intranet at McDonald's took many months of planning, hard work, training, and hand-holding.
Learn how the World's most famous restaurant chain tackled the content and migration challenge for a new enterprise intranet, and how McDonald's continues to manage the process, while shooting for the future.
In this 45-minute session, you will learn:
McDonald's is the world's largest restaurant chain by revenue and employees, serving over 69 million customers at 38,000 outlets with more than 200,000 employees.
Ray Scippa, Director, Communications, ConocoPhillips
An in-depth case study look at how one of the top intranets on the planet, ConocoPhillips, and a winner of the Nielsen Norman Group ten best intranets of the year, uses and integrates storytelling with a mix of podcasting, multimedia, print and intranet into their internal communications mix.
At ConocoPhillips, a 2015 winner of the best intranet contest by the Nielsen Norman Group, the intranet or portal home page is the gateway to the umbrella digital workplace. The Fortune 500 giant undertook an intelligent redesign a year before, using SharePoint 2013, to ensure its place as a global energy company with more than 25,000 employee users. For years, ConocoPhillips has been using podcasting and multimedia, specifically for employees on the intranet, to increase employee engagement and enhance organizational communications.
Approximately 13,000 ConocoPhillips employees worldwide listen to regular employee podcasts, with the average podcast receiving 2,000 to 3,000 listen (almost double what an average written news story garners).
Learn how ConocoPhillips orchestrates and integrates storytelling with employee podcasts and other multimedia, including print and employee videos, across digital workplace.
Martha Brown & Karissa Martindale, Digital Experience Team, Duke Energy
Enhancing the Employee Experience through an Intranet Redesign
At Duke Energy, there’s something special about 150 years of history, about the people who have shaped the company, about their legacy and vision. We live in an incredible time – in a transition to a digital age, in a global pandemic, with unprecedented challenges around climate and energy. There’s a sense of wanting those who have gone before us to be proud, and their innovations inspire us to bring our very best.
The Duke Energy intranet is constantly changing, and in 2021, it’s moving to the newest “modern” version of SharePoint online. The Duke Energy workforce is more dispersed than ever, with greater mobility, more connectedness and better tools. The intranet aspires to be Duke Energy’s “digital headquarters,” the place that brings employees together to share their vision for the future.
In this session, Karissa and Martha will share about their in-flight redesign, their focus on improving findability, and their team’s ideas on how to help employees quickly find the tools and resources they need. They’ll demonstrate how the intranet features employees on the homepage, acknowledging service milestones, individual achievements and customer success moments. Moving to “modern” will support a distributed content management model by making page editing easier to do on the fly, helping keep information timely and relevant for employees. Karissa and Martha will talk about how the team supports content owners and partners with them to understand their needs and their goals. Finally, as the lines between work and family life are ever more blurred, they’ll share about work underway to present company benefits in “life journeys” for employees, in words that resonate and connect to shared life experiences and the seasons of change and growth in our lives and careers.
Brett Caldon and Troy Compano, Liberty Mutual
Conference Chair, Toby Ward, President, Prescient Digital Media
Half-Day Workshop: Intranet Planning & Governance with Conference Chair Toby Ward.
Toby will use and apply his 20+ years of working on intranets, with loads of case study examples, to demonstrate how to effectively plan and govern an enterprise intranet (redesigned intranet).
Learn how to develop a strategy and strategic plan, and phased road map over time. The workshop will also examine different management and governance models and how to develop and maintain roles and responsibilities for all managers and contributors.
The workshop will also cover:
Product Owner, Intranet, Duke Energy
Martha is the Product Owner for the Duke Energy intranet, and evolving it to inspire and engage employees has been her passion since the first “Portal” first launched nearly 20 years ago. This year, the Duke Energy team is transitioning the Portal to the “modern” version of SharePoint Online. In this era of digital transformation and radical change, Martha’s focus is on user-centered design that reflects our shared need for a sense of value, clarity, belonging and purpose in our work.
Digital Experience Team, Duke Energy
Karissa is the Lead SharePoint Architect for Duke Energy’s intranet. With 8 years of experience in enterprise Microsoft products she has built 10+ portals for various industries from healthcare to banking. As a certified change management professional, Karissa knows what truly drives product adoption - identifying and solving the right problems for users.
Director, Business Driver Communications, McDonald’s USA
As Director of Business Driver Communications and Channel Strategy for McDonald’s USA, Jessica uses a smart content strategy to raise awareness and adoption of key business initiatives, including navigating the COVID-19 crisis. Her work has helped ensure McDonald’s franchise owners and corporate employees feel engaged with the information they need, when they need it. Jessica creates, deploys and finds innovative uses for a variety of modern communications channels.
Prior to joining McDonald’s, Jessica engaged employees and members of companies and associations across the country through her role with internal communications agency, Insidedge, formerly a part of Golin in Chicago.
Jessica supports Chicago-based McDonald’s USA from San Francisco’s East Bay where she’s spent the last year very close to home, working her way through their Netflix watch list and wine collection.
Sr Manager, Digital Communications, Cox
Jamie Stokes manages all digital channels for internal communications across the company including enterprise portal, video production, live streaming and mass communications messaging. She was recently helped spearhead the redesign of Cox’s enterprise-wide social intranet including a fully integrated HR system tying together SharePoint Online, PeopleSoft and Oracle into one seamless user experience.
Jamie is a graduate of the University of Georgia, and prior to joining Cox, was a First Vice-President with SunTrust Bank in Atlanta.
Cox Communications (also known as Cox Cable) is an American communications company that provides digital cable television, telecommunications and Home Automation services in the United States. It is the third-largest cable television provider in the United States, serving more than 6.2 million customers, including 2.9 million digital cable subscribers, 3.5 million Internet subscribers, and almost 3.2 million digital telephone subscribers, making it the seventh-largest telephone carrier in the country.
Agency Relations Manager, Bayer
Amy Miller has been a member of the internal communications team at Bayer for nine years. She has led Intranet projects and consolidations of increasing complexity during that time and is currently the U.S. project lead for the One Intranet project at Bayer, which aims to consolidate more than 350 Intranets to one point of entry for all employees around the world.
Amy holds a Master’s degree in Communication Studies and Public Relations as well as a Bachelor of Fine Arts from Montclair State University.
Bayer is a German multinational pharmaceutical and life sciences company and one of the largest pharmaceutical companies in the world with more than 110,000 employees. Headquartered in Leverkusen, Bayer’s areas of business include human and veterinary pharmaceuticals; consumer healthcare products; agricultural chemicals, seeds and biotechnology products.
Executive Director, Internal Communications – Digital, Comcast
Chris is an award-winning communications and creative professional with 20+ years experience successfully enhancing internal communications, channel development, corporate identity, and strategy through leveraging a variety of technology and multimedia platforms.
As Executive Director, Internal Communications – Digital at Comcast, Chris is responsible for all internal employee communications, and the internal digital workplace experience for those employees.
Chris has a passion for delivering seamless user experiences to empower employees while creating an engaged, informed, and connected organization.
Comcast has 184,000 employees and is a global media and technology company with two primary businesses: Comcast Cable and NBCUniversal. Comcast Cable is one of the United States’ largest video, high-speed Internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses.
Prior to joining Comcast, Chris managed all digital internal communications channels at Cox Communications, Chris has also worked as the Electronic Channels Manager for InterContinental Hotels Group where he managed The Americas corporate intranet as well as internal communications, owner communications, and video production.
Product Owner, The Digital Workplace, Coca-Cola
Amy Hernandez manages content operations for Coca-Cola’s employee intranet as well as for several consumer-facing sites at the company. The intranet serves thousands of associates with personalized content in more than 100 countries.
Amy leads a high-performing global virtual team that provides skilled, scalable content management services to business owner SMEs throughout the company. Amy is the recipient of the 2016 Global Business Services President’s Award for Leadership Excellence. She holds a degree in English from the University of Pennsylvania and an MBA from Emory University.
Director, Employee Communications, ConocoPhillips
After graduating from San Francisco State University in 1981 with degrees in Creative Writing and Anthropology, Ray Scippa began working as an archaeologist, photographer and writer in the Maya area of Central America and Mexico.
Six years later in late 1987, he settled in Texas and began working in corporate communications with Continental Airlines where he led a proto-typical social media revolution at the then bankrupt airline. Utilizing telex machines, bulletin boards and 1-800 call-in lines, he and his small team delivered timely and responsive communications during a period of extended corporate crises.
He has continued to practice progressive corporate communications as vice president of public relations for Pennzoil-Quaker State Company (1998 – 2002), director of public relations for J. Ray McDermott (2003 – 2006), and in his current role as director of Employee Communications with ConocoPhillips, the world’s largest independent oil and gas exploration and production company. In addition to his responsibilities for digital communications, Scippa has been the executive editor of ConocoPhillips spirit Magazine, a quarterly glossy publication distributed to employees and retirees around the world and posted on the company’s website.
Ray lives in Houston with his wife Ellen. He has three daughters, Carmen, Ashley and Isabella, and one granddaughter, Aria.
ConocoPhillips is the world’s largest independent energy and power company based on production and proved reserves. It operates in 17 countries with 11,100 people in a truly integrated way to find and produce oil and natural gas.
Senior Customer Success Manager, Microsoft
Laurel currently works at Microsoft as a Senior Customer Success Manager and Digital Transformation leader for Modern Workplace, which is basically a fancy way of saying she helps organizations work together with technology in new ways. With a background in HR and Communications spanning more than 10 years she knows that these groups can be the tipping point for digital & cultural transformation.
Prior to joining Microsoft, Laurel lead the company-wide digital transformation at Whole Foods Market focused on driving employee engagement, streamlining store operations and improving the overall employee experience.
Senior Director, Software Innovations, Liberty Mutual
Brett Caldon is responsible for leadership of IT organization focused on the rapid delivery of software solutions, software architecture design and strategy, agile/lean/XP methodologies, and software innovation practices at Liberty Mutual.
Brett, and his team, created Liberty’s internal digital assistance which has led the to creation of a spin-off company within Liberty Mutual called Workgrid Software, where he is co-founder and head of business operations.
Vice President, Organizational Communications, of the American Cancer Society
JoEllen Saeli-Lane is Vice President, Organizational Communications, of the American Cancer Society, Inc.
The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer. Established in 1913, the society is organized into eleven geographical divisions of both medical and lay volunteers operating in more than 900 offices throughout the United States. Its home office is located in the American Cancer Society Center in Atlanta, Georgia.
JoEllen is co-presenting the session “Digital Workplace Video: Strategies To Advance Company Goals Through Video” with Gentry Edwards, the Visual Communications Manager at Lockheed Martin Aeronautics in Marietta, GA.
Content and Channels Lead, British Airways
Den has been instrumental in driving employee engagement at various big brand names in the travel and leisure sector, specializing in digital transformation and brand immersion. He believes the gold standard communication channel is face-to-face, and that digital channels should support and encourage real life conversations, not diminish them.
Having led award-winning teams through change programmes, Den joined British Airways in 2018. His broad remit includes helping leaders embrace the direct link between employee engagement, customer satisfaction and operational performance, as well as rebuilding the airline’s colleague communications channels from the ground up.
British Airways (BA) is the flag carrier and the largest airline in the United Kingdom based on fleet size.It has 43,000 employees and flies to 183 destinations. The airline is based in Waterside near its main hub at London Heathrow Airport. In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. IAG is the world’s third-largest airline group in terms of annual revenue and the second-largest in Europe.
Head of Product, Digital Services Architect, Liberty Mutual,
Troy Campano is a Digital Architect currently working on Digital Workplace technologies at Liberty Mutual. Troy has 17 years’ experience working with corporate intranets and applications. Troy has a strong passion working with Digital Workplace, Digital Assistants, Chatbot and other Future of Work technologies.
Liberty Mutual Group, more commonly known by the name of its primary line of business, Liberty Mutual Insurance, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the United States. It ranks 76th on the Fortune 100 list of largest corporations in the United States based on 2013 revenue. Based in Boston, Massachusetts, it employs over 50,000 people in more than 900 locations throughout the world.
VP, Marketing & Corporate Communication, Messer
As Marketing and Corporate Communication Vice President at Messer Construction Company, Bethany Smith leads a dynamic MARCOM team whose mission is to drive strategic, thought-provoking, inclusive communication through innovative channels to reach all members of the Messer community – employees, family, friends, clients and business partners. Messer is a 1200-person construction services firm based in Cincinnati, Ohio with 10 regional offices with revenues exceeding $1 billion. Prior to joining Messer, Bethany served as Director of Business Development for the Cincinnati office of Taft Stettinius & Hollister LLP. Previous to this, Bethany spent 17 years in the construction industry, having served in various roles at Turner Construction Co. in Cincinnati, OH. She joined Turner in 2001 as a Business Development Representative for the Special Projects Division, taking over Community Affairs in January 2005, and was promoted to Regional Marketing Manager in January 2007. In April of 2005, Bethany received her Certified Professional Services Marketer designation from the Society of Marketing Professional Services, and was named a Fellow of the organization in 2014. Bethany was named to the Cincinnati Business Courier Forty Under 40 list in 2013.
Bethany is committed to supporting her community through various volunteer efforts. She currently serves on the Board of the Greater Cincinnati Children’s Law Center, and is a past Board member of the Greater Cincinnati Chapter of the Cystic Fibrosis Foundation. She is also actively involved several industry organizations, volunteering her time with the Society of Marketing Professional Services on a regional and national level, Allied Construction Industries, and Associated General Contractors of America. Bethany resides in Anderson Township, Ohio with her husband, Brian, and 3 children.
CIO, Messer
John Carder, CISSP, CCSP, CISA, ITIL
Vice President, Chief Information Officer Messer Construction Co.
As Vice President and Chief Information Officer, Carder is responsible for developing Messer’s information technology strategic roadmap and delivering innovative and cost effective solutions that support Messer’s commercial construction business and support services. Carder comes to Messer with more than 20 years of industry experience building high quality, performance-based teams and transforming businesses through the implementation of right-sized technologies and creation of operational efficiencies.
He served as Vice President of Information Technology at Parsons in Washington, D.C., and previously, worked for Perot Systems supporting Parsons’ corporate business applications and global, project-based IT operations. Carder’s industry experience spans across engineering, construction, professional services, BIM, and on-time, on-budget delivery of commercial projects in the public, private, and not-for-profit sectors. He is a member of The Circuit’s CIO Circle in Cincinnati; serves as an advisory board member for KnowledgeWell, a not-for-profit organization that focuses on the creation of value networks for public and private entities; and actively participates in Georgetown University’s Master’s of Technology Management capstone projects. He recently was honored as a Top Ranked Executive by the National Council of American Executives.
Carder holds a Bachelor’s Degree in Accounting and Information Systems from DePaul University of Chicago, Illinois; an MBA in Business Administration from the University of North Carolina at Chapel Hill (graduated Beta Gamma Sigma); and a Project Management Certificate from Boston University. He has professional certifications in CISSP, CCSP, CISA, and ITIL.
Senior Manager, Internal Communications, Comcast
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Internal Comms. (TBC), Duke Energy
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Prescient Digital Media, Founder, Intranet Global Forum
The founder and CEO of Prescient Digital Media, Toby is an internationally recognized and acclaimed expert in the areas of communications, enterprise technology, intranets, and social media. A specialist in intranet and digital workplace planning and governance, he has led his company to many awards in recent years including an illustrious Webby Award.
Toby is the founder and president of Prescient. In his role Toby works with clients from around the work to help define their enterprise digital strategies and implement solutions that provide real, tangible value.
For more than two decades Toby has been an internationally recognized expert in the areas of intranets, portals, digital communications, enterprise technology, and social media. Toby’s particular areas of focus include planning, communication, benchmarking and best practice measurement. He’s the author of multiple white papers including Finding ROI, a leading study conducted on intranet return on investment.
Toby has served dozens of clients in the retail, hospitality, technology and media sectors including AMC, CBC, HSBC, Harvard Business, RBC Financial, USAA, and dozens more.
A frequent speaker and writer, he speaks at many conferences across the globe and is the founder and chair of the Digital Workplace & Intranet Global Forum conferences in New York City, and the founder and chief blogger of IntranetBlog.com.
Under Toby’s leadership, Prescient Digital Media has won more than 15 awards from many organizations including the International Association of Business Communicators, Canadian Public Relations Society, and a Webby Award.
A successful, vital, and essential intranet engages and connects every
There are several specific qualities of exceptional Digital Workplaces that
To create a digital workplace strategy that improves the employee