Welcome to the 2021 Digital Workplace & Intranet Global Forum
Global Conference for Intranet Executives, Managers and Contributors
Watch a replay of North America’s leading conference dedicated to intranets and the digital workplace with a specialized focus on the design, governance and management of enterprise intranets and social intranets. See leading intranet case studies and presentations on intranet design, planning, governance and more from Bayer, Comcast, Coca-Cola, Cox Communications, ConocoPhillips, Duke Energy, IBM, Liberty Mutual, Microsoft and more.
Toby Ward, Conference Chair; Prescient Digital Media
Jamie Stokes, Digital Communications, Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, Cox proudly serves six and a half million homes and businesses across 18 states. Cox is dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
In this presentation, Jamie Stokes will share the unique features of Cox's intranet and share her innovative approaches for how to sustain a large enterprise intranet with employees spread across the country:
Jamie manages all digital channels for internal communications across the company including enterprise portal, video production, live streaming and mass communications messaging. She helped spearhead the redesign of Cox’s enterprise-wide social intranet including a fully integrated HR system tying together SharePoint Online, PeopleSoft and Oracle into one seamless user experience.
Chris Harrer, Comcast; Beth Gleba, BCD Travel; Kirsten Culbertson, Comcast
With Covid-19 changing the landscape of communications, employee engagement and how we all work, an expert panel representing Comcast, Cox, and BCD Travel will take a look at our communications channels, effectiveness, and how that's changed our approach with how we are communicating now and any adjustments required to meet the needs of our employees in this new WFH/hybrid work environment.
Moderated by:
Panelists:
Comcast Corporation is an American telecommunications conglomerate with nearly 200,000 employees. It is the second-largest broadcasting and cable television company in the world by revenue, the largest pay-TV company, the largest cable TV company and largest home Internet service provider in the United States, and the nation's third-largest home telephone service provider.
BCD Travel is a provider of global corporate travel management. Headquartered in Utrecht, Netherlands, operates in 109 countries, with US$27.5 billion in total sales 2019 and a combined worldwide workforce of almost 15,000 employees.
Cox Communications is an American company that provides digital cable television, telecommunications and Home Automation services in the United States. It is the third-largest cable television provider in the United States with more than 20,000 employees, serving more than 6.2 million customers
Meet and network with like-minded managers and executives over coffee and treats; learn what others are doing and planning for their digital workplace.
Laurel Dzneladze, Senior Customer Success Manager, Microsoft
At Microsoft, since Satya Nadella became CEO four years ago, culture has been a top priority. This presentation will showcase how Microsoft technology has enabled and accelerated our culture from a ‘know-it-all’ to a ‘learn-it-all’ and key actions you can take to enable culture transformation through technology at your organization. See how Microsoft uses their own solutions for their enterprise intranet, MSW, the hub of the digital workplace for 150,000 employees, and how it integrates social collaboration tools such as Yammer, Teams, Delve and others.
Microsoft Corporation is an American multinational technology company with headquarters in Redmond, Washington. It develops, manufactures, licenses, supports, and sells computer software, consumer electronics, personal computers, and related services. It’s flagship product, Office 365, is dominating the content and intranet services solution category.
Amy Miller, Communications Manager, Bayer
Bayer Corporation (also known as Bayer USA) is the American subsidiary of Bayer AG with 40 fully consolidated subsidiary companies located in 19 different states. With 20,000 employees in the US alone, Bayer dedicates a lot of time and resources to internal communications – but also encourages employees to be ambassadors by sharing internal content externally via social media platforms.
This key session for communicators provides an inside look at a very innovative digital workplace:
Bayer is a global enterprise with core competencies in the life science fields of health care and nutrition. Its products and services are designed to benefit people by supporting efforts to overcome the major challenges presented by a growing and aging global population. At the same time, the Group aims to increase its earning power and create value through innovation and growth. Bayer is committed to the principles of sustainable development, and the Bayer brand stands for trust, reliability and quality throughout the world. In fiscal 2019, the Bayer Group had:
Bayer’s presence in the U.S. dates back to the mid-19th century as a chemical company making dyes in Albany, NY. Today, Bayer employs approximately 20,000 people in the U.S. within Pharmaceuticals, Consumer Health, Crop Science and Corporate.
Sarah O'Meara, Implementation Consultant at LumApps
Many companies struggle to connect all their employees. It can be difficult for headquarters to engage with remote employees, and for employees in the field to access resources and information coming from the main office. In addition, different time zones and language barriers can create silos and inconsistent processes across widespread organizations. For optimal engagement and productivity, employees should be able to access resources and exchange directly with their peers from any location, language, or device.
Join Sarah O'Meara, Implementation Consultant at LumApps— recognized as a Leader in The Forrester Wave™: Intranet Platforms, Q2 2020 —for current challenges and eight best practices to connect all your employees with a Digital Workplace
LumApps is a Google partner of the year award winner.
Top intranet experts join Toby Ward, Ted Hopton (Lumapps), Eileen Daly (Guardian Life), Kimm Fromm Foster (Farm Credit Bank) and Spencer Mains (ESA) to field your questions and challenges: the experts offer solutions, advice, and free consulting to help you overcome your biggest challenges.
Our experts will give you their expert advice and tips for implementing in your organization.
Jen McKeown, Director, Marketing Communications, Avera Health
Avera Health is a regional health system based in Sioux Falls, S.D., comprising more than 300 locations, 100 communities, and 16,000 employees throughout South Dakota, Minnesota, Iowa, Nebraska and North Dakota. Avera serves a geographical footprint of more than 72,000 square miles and 86 counties, and a population of nearly 1 million. Avera Health includes Avera Medical Group, which is composed of physicians and advanced practice providers who serve patients at nearly 200 secure locations across the five-state region. The name Avera is derived from a Latin term meaning “to be well.”
In December, 2019, the Avera Communications team was asked to help create a small communication for Avera Health physicians about a new virus that sounded a lot like the name of a beer. By March, the team was producing multiple daily crisis communications about COVID-19 that were essential to helping Avera’s clinicians diagnose and treat this new virus. Jen McKeown, Director of Communications and Patient Education, will share lessons learned and show how digital communications channels saved lives.
Ray Scippa, Director, Communications, ConocoPhillips
An in-depth case study look at how one of the top intranets on the planet, ConocoPhillips, and a winner of the Nielsen Norman Group ten best intranets of the year.
At ConocoPhillips, the intranet or portal home page is the gateway to the umbrella digital workplace. During COVID, it completely redesigned, remade and relaunched their new intranet, using SharePoint Online as the new home for their digital workplace for 12,000 employees worldwide.
Learn how this Fortune 500:
Meet and network with like-minded managers and executives over coffee and cookies; learn what others are doing and planning for their digital workplace.
Beth White, CEO and Chief Bot, MeBeBot
Deborah Smith, SVP of Human Resources, E2open
Chatbots are the new "help desk," providing automated answers to your employees' FAQ for IT, Human Resources and Operations...anytime from anywhere (using both mobile and computer devices). By embedding chatbots in collaboration tools (like Microsoft Teams, SharePoint, or Slack), you can drive efficiencies and improve productivity, saving you valuable time and money. Join us as we discuss how E2open (a global leader in supply chain SaaS software) uses MeBeBot's AI Chatbot to support their M&A growth by answering their global employee FAQ for IT and HR to support their Digital Workplace.
Supporting Case Study: https://www.mebebot.com/e2open-case-study
Amy Hernandez, Global Content Lead, Digital Workplace, The Coca-Cola Company
The Coca-Cola Company (NYSE: KO) is a total beverage company with products sold in more than 200 countries and territories. The company’s purpose is to refresh the world and make a difference. Coca-Cola sells multiple billion-dollar brands across several beverage categories worldwide, including sparkling soft drinks; hydration, sports, coffee and tea; and nutrition, juice, dairy and plant-based beverages. Together with its bottling partners, it employs more than 700,000 people, helping bring economic opportunity to local communities worldwide.
Recently Coca-Cola revamped and redesigned their intranet and moved it to SharePoint Online. Learn about Coca-Cola’s journey to SharePoint Modern as it relaunched its intranet ecosystem this year.
Coca-Cola's portfolio of brands includes Coke, Sprite, Fanta and other sparkling soft drinks. Our hydration, sports, coffee and tea brands include Dasani, smartwater, vitaminwater, Topo Chico, Powerade, Costa, Georgia, Gold Peak, Honest and Ayataka. Our nutrition, juice, dairy and plant-based beverage brands include Minute Maid, Simply, innocent, Del Valle, fairlife and AdeS.
Toby Ward, Prescient Digital Media
Jessica Brubaker, Director, Business Driver Communications, McDonald’s USA
A new intranet doesn't happen overnight, and a great intranet takes years. With 25 years of content to review, update, delete or migrate, the move to a new enterprise intranet at McDonald's took many months of planning, hard work, training, and hand-holding.
Learn how the World's most famous restaurant chain tackled the content and migration challenge for a new enterprise intranet, and how McDonald's continues to manage the process, while shooting for the future.
In this 45-minute session, you will learn:
McDonald's is the world's largest restaurant chain by revenue and employees, serving over 69 million customers at 38,000 outlets with more than 200,000 employees.
Dennis Agusi, Director, Communications Channels, Philips
In this session we will share different trends and how they influence the future of our internal comms channels landscape:
Philips N.V. (literally Royal Philips, commonly shortened to Philips) is a Dutch multinational conglomerate corporation with more than 80,000 employees across the globe. Philips is organized into three main divisions: Personal Health (formerly Philips Consumer Electronics and Philips Domestic Appliances and Personal Care), Connected Care, and Diagnosis & Treatment (formerly Philips Medical Systems).
As of 2012, Philips was the largest manufacturer of lighting in the world as measured by applicable revenues.
Martha Brown & Karissa Martindale, Digital Experience Team, Duke Energy
Enhancing the Employee Experience through an Intranet Redesign
At Duke Energy, there’s something special about 150 years of history, about the people who have shaped the company, about their legacy and vision. We live in an incredible time – in a transition to a digital age, in a global pandemic, with unprecedented challenges around climate and energy. There’s a sense of wanting those who have gone before us to be proud, and their innovations inspire us to bring our very best.
The Duke Energy intranet is constantly changing, and in 2021, it’s moving to the newest “modern” version of SharePoint online. The Duke Energy workforce is more dispersed than ever, with greater mobility, more connectedness and better tools. The intranet aspires to be Duke Energy’s “digital headquarters,” the place that brings employees together to share their vision for the future.
In this session, Karissa and Martha will share about their in-flight redesign, their focus on improving findability, and their team’s ideas on how to help employees quickly find the tools and resources they need. They’ll demonstrate how the intranet features employees on the homepage, acknowledging service milestones, individual achievements and customer success moments. Moving to “modern” will support a distributed content management model by making page editing easier to do on the fly, helping keep information timely and relevant for employees. Karissa and Martha will talk about how the team supports content owners and partners with them to understand their needs and their goals. Finally, as the lines between work and family life are ever more blurred, they’ll share about work underway to present company benefits in “life journeys” for employees, in words that resonate and connect to shared life experiences and the seasons of change and growth in our lives and careers.
Troy Campano, Senior Director and Head of Product, Liberty Mutual / Workgrid
The intranet is not dead, but it is definitely evolving into something that will have even greater impact on the workforce, especially now more than ever in an era where the global pandemic has put the spotlight on every company’s digital workplace. Join Troy Campano, Senior Director and Head of Product for Liberty Mutual’s Workgrid Digital Workplace team to learn tips and strategies to build an award-winning intranet and digital workplace hub that will keep your employees connected and more productive while improving employee experience.
Conference Chair, Toby Ward, President, Prescient Digital Media
Half-Day Workshop: Intranet Planning & Governance with Conference Chair Toby Ward.
Toby will use and apply his 20+ years of working on intranets, with loads of case study examples, to demonstrate how to effectively plan and govern an enterprise intranet (redesigned intranet).
Learn how to develop a strategy and strategic plan, and phased road map over time. The workshop will also examine different management and governance models and how to develop and maintain roles and responsibilities for all managers and contributors.
The workshop will also cover:
Solution Analyst, Lumapps
Ted Hopton is a Solution Analyst in the product team at LumApps, an innovative intranet, digital workplace and employee experience platform. Ted’s prior experience includes a decade of leading digital workplaces in large organizations, plus executive leadership roles at consulting and software development firms. He co-founded the Chicago Online Community Professionals peer group and has been a frequent speaker at conferences for nearly 20 years.
Ted likes to play soccer and tennis, explore Chicago’s neighborhoods walking his dog, and escape to the great outdoors whenever possible to kayak, hike and camp.
Director, Communications Channels, Philips
Dennis is responsible for both internal and external communication channels. He started his career at Philips in 2010 and successfully led multiple transformations. His focus on business value helps to increase impact, productivity and to save costs.
Philips N.V. (literally Royal Philips, commonly shortened to Philips) is a Dutch multinational conglomerate corporation with more than 80,000 employees across the globe. Philips is organized into three main divisions: Personal Health (formerly Philips Consumer Electronics and Philips Domestic Appliances and Personal Care), Connected Care, and Diagnosis & Treatment (formerly Philips Medical Systems).
As of 2012, Philips was the largest manufacturer of lighting in the world as measured by applicable revenues.
Director of Communications, Avera Health
Jen McKeown, Director of Communications, Avera Health
Jen McKeown serves Avera Health as Director of Communications and Patient Education in Sioux Falls, S.D., overseeing a team that handles patient education, as well as internal communications for physicians, the insurance division, philanthropy, and home health. She is currently surviving crisis communications for the COVID-19 pandemic and is finding new ways to use mobile and intranet during the pandemic. McKeown hails from Carson, Iowa, and graduated summa cum laude from the University of South Dakota with a Bachelor’s degree in Mass Communication and earned a Master’s degree in Strategic Communication from the University of Iowa. She worked in Sioux City, I.A. and Sioux Falls, S.D. as an award-winning television news anchor and reporter before directing communications for the American Heart Association. McKeown’s team at Avera has been awarded two Silver Quills and one Gold Quill by the International Association of Business Communicators, including Silver Quill Best of Show for COVID-19 Communications. At Avera, McKeown directed events and continuing education before returning to communications. She and her husband, Chris, have one son, two cats and a giant puppy.
CEO and Chief Bot, MeBeBot
CEO and Chief Bot, MeBeBot
Beth White is the founder and CEO of MeBeBot. She has over 15 years' experience as a Human Resources professional and 10 years' experience in developing software technology, with an emphasis on disrupting business processes. Beth saw an opportunity to help elevate the employee experience by leveraging chatbots to act as Intelligent/Digital Assistants for HR, IT and other internal teams within organizations. Using chatbots interactions, IT and HR can obtain valuable real-time data that can be used to drive employee engagement strategies. By automating frequently asked employee questions, MeBeBot improves efficiencies, saves costs, and drives optimum performance and productivity.
SVP of Human Resources, E2open
SVP of Human Resources, E2open
Debbie Smith is the SVP of Human Resources at E2open, leading a global team of 30+ HR professionals in the US, India, Malaysia, and Europe. She has a rich background in HR, having held VP and Director level positions at various technology companies in Austin, Texas for over 20 years. As a member of the Executive Leadership teams, she has been instrumental in various acquisitions and company exits throughout her career. Debbie is also keen on developing strategies to improve productivity. Her interest in using technology for creating efficiencies led her to realize the benefits of chatbots and how HR can leverage AI tools to better service employees and allow her team to focus on initiatives that provide lasting organizational value.
Product Owner, Intranet, Duke Energy
Martha is the Product Owner for the Duke Energy intranet, and evolving it to inspire and engage employees has been her passion since the first “Portal” first launched nearly 20 years ago. This year, the Duke Energy team is transitioning the Portal to the “modern” version of SharePoint Online. In this era of digital transformation and radical change, Martha’s focus is on user-centered design that reflects our shared need for a sense of value, clarity, belonging and purpose in our work.
Digital Experience Team, Duke Energy
Karissa is the Lead SharePoint Architect for Duke Energy’s intranet. With 8 years of experience in enterprise Microsoft products she has built 10+ portals for various industries from healthcare to banking. As a certified change management professional, Karissa knows what truly drives product adoption - identifying and solving the right problems for users.
Director, Business Driver Communications, McDonald’s USA
As Director of Business Driver Communications and Channel Strategy for McDonald’s USA, Jessica uses a smart content strategy to raise awareness and adoption of key business initiatives, including navigating the COVID-19 crisis. Her work has helped ensure McDonald’s franchise owners and corporate employees feel engaged with the information they need, when they need it. Jessica creates, deploys and finds innovative uses for a variety of modern communications channels.
Prior to joining McDonald’s, Jessica engaged employees and members of companies and associations across the country through her role with internal communications agency, Insidedge, formerly a part of Golin in Chicago.
Jessica supports Chicago-based McDonald’s USA from San Francisco’s East Bay where she’s spent the last year very close to home, working her way through their Netflix watch list and wine collection.
Sr Manager, Digital Communications, Cox
Jamie Stokes manages all digital channels for internal communications across the company including enterprise portal, video production, live streaming and mass communications messaging. She was recently helped spearhead the redesign of Cox’s enterprise-wide social intranet including a fully integrated HR system tying together SharePoint Online, PeopleSoft and Oracle into one seamless user experience.
Jamie is a graduate of the University of Georgia, and prior to joining Cox, was a First Vice-President with SunTrust Bank in Atlanta.
Cox Communications is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, Cox proudly serves six and a half million homes and businesses across 18 states. Cox is dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique. Cox Communications is the largest division of Cox Enterprises, a family-owned business founded in 1898 by Governor James M. Cox.
Agency Relations Manager, Bayer
Amy Miller has been a member of the internal communications team at Bayer for nine years. She has led Intranet projects and consolidations of increasing complexity during that time and is currently the U.S. project lead for the One Intranet project at Bayer, which aims to consolidate more than 350 Intranets to one point of entry for all employees around the world.
Amy holds a Master’s degree in Communication Studies and Public Relations as well as a Bachelor of Fine Arts from Montclair State University.
Bayer is a German multinational pharmaceutical and life sciences company and one of the largest pharmaceutical companies in the world with more than 110,000 employees. Headquartered in Leverkusen, Bayer’s areas of business include human and veterinary pharmaceuticals; consumer healthcare products; agricultural chemicals, seeds and biotechnology products.
Executive Director, Internal Communications – Digital, Comcast
Chris is an award-winning communications and creative professional with 20+ years experience successfully enhancing internal communications, channel development, corporate identity, and strategy through leveraging a variety of technology and multimedia platforms.
As Executive Director, Internal Communications – Digital at Comcast, Chris is responsible for all internal employee communications, and the internal digital workplace experience for those employees.
Chris has a passion for delivering seamless user experiences to empower employees while creating an engaged, informed, and connected organization.
Comcast has 184,000 employees and is a global media and technology company with two primary businesses: Comcast Cable and NBCUniversal. Comcast Cable is one of the United States’ largest video, high-speed Internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses.
Prior to joining Comcast, Chris managed all digital internal communications channels at Cox Communications, Chris has also worked as the Electronic Channels Manager for InterContinental Hotels Group where he managed The Americas corporate intranet as well as internal communications, owner communications, and video production.
Global Content Lead, Digital Workplace, The Coca-Cola Company
Amy Hernandez manages content operations for Coca-Cola’s employee intranet, which serves 25,000+ associates with personalized content in more than 100 countries. Amy leads a high-performing global virtual team that provides skilled, scalable content management consulting and training to business owner SMEs throughout the company. Amy is the recipient of the 2016 Global Business Services President’s Award for Leadership Excellence. She holds a degree in English from the University of Pennsylvania and an MBA from Emory University.
The Coca-Cola Company (NYSE: KO) is a total beverage company with products sold in more than 200 countries and territories. The company’s purpose is to refresh the world and make a difference. Coca-Cola sells multiple billion-dollar brands across several beverage categories worldwide, including sparkling soft drinks; hydration, sports, coffee and tea; and nutrition, juice, dairy and plant-based beverages. Together with its bottling partners, it employs more than 700,000 people, helping bring economic opportunity to local communities worldwide.
Director, Employee Communications, ConocoPhillips
After graduating from San Francisco State University in 1981 with degrees in Creative Writing and Anthropology, Ray Scippa began working as an archaeologist, photographer and writer in the Maya area of Central America and Mexico.
Six years later in late 1987, he settled in Texas and began working in corporate communications with Continental Airlines where he led a proto-typical social media revolution at the then bankrupt airline. Utilizing telex machines, bulletin boards and 1-800 call-in lines, he and his small team delivered timely and responsive communications during a period of extended corporate crises.
He has continued to practice progressive corporate communications as vice president of public relations for Pennzoil-Quaker State Company (1998 – 2002), director of public relations for J. Ray McDermott (2003 – 2006), and in his current role as director of Employee Communications with ConocoPhillips, the world’s largest independent oil and gas exploration and production company. In addition to his responsibilities for digital communications, Scippa has been the executive editor of ConocoPhillips spirit Magazine, a quarterly glossy publication distributed to employees and retirees around the world and posted on the company’s website.
Ray lives in Houston with his wife Ellen. He has three daughters, Carmen, Ashley and Isabella, and one granddaughter, Aria.
ConocoPhillips is the world’s largest independent energy and power company based on production and proved reserves. It operates in 17 countries with 11,100 people in a truly integrated way to find and produce oil and natural gas.
Senior Customer Success Manager, Microsoft
Laurel currently works at Microsoft as a Senior Customer Success Manager and Digital Transformation leader for Modern Workplace, which is basically a fancy way of saying she helps organizations work together with technology in new ways. With a background in HR and Communications spanning more than 10 years she knows that these groups can be the tipping point for digital & cultural transformation.
Prior to joining Microsoft, Laurel lead the company-wide digital transformation at Whole Foods Market focused on driving employee engagement, streamlining store operations and improving the overall employee experience.
Senior Director, Software Innovations, Liberty Mutual
Brett Caldon is responsible for leadership of IT organization focused on the rapid delivery of software solutions, software architecture design and strategy, agile/lean/XP methodologies, and software innovation practices at Liberty Mutual.
Brett, and his team, created Liberty’s internal digital assistance which has led the to creation of a spin-off company within Liberty Mutual called Workgrid Software, where he is co-founder and head of business operations.
Content and Channels Lead, British Airways
Den has been instrumental in driving employee engagement at various big brand names in the travel and leisure sector, specializing in digital transformation and brand immersion. He believes the gold standard communication channel is face-to-face, and that digital channels should support and encourage real life conversations, not diminish them.
Having led award-winning teams through change programmes, Den joined British Airways in 2018. His broad remit includes helping leaders embrace the direct link between employee engagement, customer satisfaction and operational performance, as well as rebuilding the airline’s colleague communications channels from the ground up.
British Airways (BA) is the flag carrier and the largest airline in the United Kingdom based on fleet size.It has 43,000 employees and flies to 183 destinations. The airline is based in Waterside near its main hub at London Heathrow Airport. In January 2011 BA merged with Iberia, creating the International Airlines Group (IAG), a holding company registered in Madrid, Spain. IAG is the world’s third-largest airline group in terms of annual revenue and the second-largest in Europe.
Senior Director and Head of Product, Liberty Mutual / Workgrid
Troy Campano is a digital workplace enthusiast and strategist currently working as Senior Director and Head of Product, Liberty Mutual / Workgrid. Troy has over 20 years’ experience working with corporate intranets and applications. Troy has a strong passion working with Digital Workplace, Intranets, Digital Assistants, Chatbots and other Future of Work technologies.
Liberty Mutual Group, more commonly known by the name of its primary line of business, Liberty Mutual Insurance, is an American diversified global insurer, and the fourth-largest property and casualty insurer in the United States. It ranks 77th on the Fortune 100 list of largest corporations in the United States based on 2019 financial results. Based in Boston, Massachusetts, it employs over 50,000 people in more than 900 locations throughout the world.
Senior Manager, Internal Communications, Comcast
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Prescient Digital Media, Founder, Intranet Global Forum
The founder and CEO of Prescient Digital Media, Toby is an internationally recognized and acclaimed expert in the areas of communications, enterprise technology, intranets, and social media. A specialist in intranet and digital workplace planning and governance, he has led his company to many awards in recent years including an illustrious Webby Award.
Toby is the founder and president of Prescient. In his role Toby works with clients from around the work to help define their enterprise digital strategies and implement solutions that provide real, tangible value.
For more than two decades Toby has been an internationally recognized expert in the areas of intranets, portals, digital communications, enterprise technology, and social media. Toby’s particular areas of focus include planning, communication, benchmarking and best practice measurement. He’s the author of multiple white papers including Finding ROI, a leading study conducted on intranet return on investment.
Toby has served dozens of clients in the retail, hospitality, technology and media sectors including AMC, CBC, HSBC, Harvard Business, RBC Financial, USAA, and dozens more.
A frequent speaker and writer, he speaks at many conferences across the globe and is the founder and chair of the Digital Workplace & Intranet Global Forum conferences in New York City, and the founder and chief blogger of IntranetBlog.com.
Under Toby’s leadership, Prescient Digital Media has won more than 15 awards from many organizations including the International Association of Business Communicators, Canadian Public Relations Society, and a Webby Award.
Welcome to the 2021 Digital Workplace & Intranet Global Forum
The design of your intranet has a huge impact on
Your company intranet is a powerful hub that affects how