Improving Intranet Search
The search engine sucks!” is the single-most common complaints we hear from employees (regardless of company and industry). Naturally, most immediately blame the search engine. They should blame themselves.
“It was the number one thing that our associates (employees) said needed to be improved,” says Karen Downs, Intranet Program Manager for H&R Block, who is speaking at this year’s Digital Workplace & Intranet Global Forum conference in New York (Oct. 25 & 26).
Ten years ago I wrote the article “The search isn’t broken, we’re broken.” Ten years later, not much has changed in most organizations, but the technology is advancing and making it easier for us… if only we would do our part, and help the technology.
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